Project/Program Manager (REF:10973320)

Plats: Göteborg, Sweden
Datum publiserad: 18-05-2018
Competenca söker för kunds räkning en Project/Program manager inom Automotive.
Service Manager Monitoring within Software Development & Monitoring Services 

The Service Manager Monitoring will be responsible for Operational Delivery for our global monitoring service. The monitoring area is currently on a great journey to redefine and develop several service offerings. The Service Manager is an important role in this change process who ensures that the technical platform is capable to deliver state of the start monitoring solutions and meets needs from our internal customers – everything from traditional infrastructure monitoring all the way to cloud based application monitoring. 

The main responsibility of the Service Manager is the day to day operations, architectural and technical guidance, maintenance and support of the deployed service offerings together with the technical delivery teams. The Service Manager will work closely with the Service Owner to develop the service and lead and drive the service improvements forward, lead and coach the delivery team towards objectives and execute the operational activities. The service output is a platform using state of the art reporting tools, dashboards, reports, alerts, information feeds and more. Long term goal is to automate the service and offer detailed analysis by using machine learning capabilities. 

For this role it is important to be open minded for new ideas and drive change proactively. 

Main responsibilities:
• Development and maintenance of the Monitoring Service and its offerings according to the lifecycle plan together with the IT Service Owner 
• Supplier Management on operational level. Ensure day to day deliveries meet the customer needs and are delivered on time. 
• Serve as a subject matter expert for the overall Monitoring Service and its offerings from a technical perspective 
• Continuous improvement of the technical architecture of the monitoring area 
• Drive modernization of monitoring functionalities 
• Participate and support negotiations of appropriate SLAs, OLAs and Contracts 
• Improve service with the goal of DevOps excellence 
• Secure global delivery and recharge of tools and services 
• Secure operational efficiency, technology and methodology development on both short and long sight 
• Support and coach your clients regarding the use of the services 

Required Qualifications: 
• Experience in the area of monitoring 
• Experience within the software development lifecycle / area 
• Experience from project management 
• University Degree or equivalent experience 
• Experience of working in a Service- / Delivery Manager or Architect type of role 
• Strong resource, cost and time management ability 
• Good communication skills in English 

• Experience of agile processes and DevOps is very meritorious 
• Experience from middleware and hosting is meritorious 
• Experience within the automotive sector is meritorious 

Personal Qualifications: 
• High integrity and professionalism 
• Holistic view and conceptual thinking 
• Business and performance driven 
• A great communicator and excellent corporation skills 
• Inspire and coach individuals and teams 
• High interest and ambition in both leadership and technology 
• A global and flexible mindset/attitude and cultural and diversity awareness 
• Self-motivated and strong driving force for driving change and implementation
Om uppdraget:
Startdatum: 2018-06-01
Slutdatum: 2019-07-26
Ort: Göteborg
Sista ansökningsdag: 2018-05-30

Kontakt på Competenca:
Gert Ryberg
Partner Manager
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